Lync Phones show "Call Forwarding On" when using call delegate feature with simultaneous ring

I am running CU5 on all Lync phones.  When I set up someone as a delegate, or team-call, in my Lync client and then configure Simultaneous Ring to that delegate/team-call group, the phone displays "Call Forwarding is On" instead of "Simultaneous Ring is On".  If I change it to simultaneously ring my mobile phone, the Lync phone displays the information properly.  I believe this is a bug and it causes confusion because the phone says forwarding is enabled when it technically isn't.

June 5th, 2012 10:33pm

Hi,Michael,

As I know,Lync desktop client and Lync mobile client share the same Lync user configuration database,if you change some setting on Lync client and it will be updated to the user database in BackEnd database server and whenever you sign in Lync,regardless of desktop client or Mobile client it will read the same configure data from user database.That's why Lync supports MPOP(Multiple Points of presence) and it's by design.

So when you setup delegate call or team call on Lync desktop client,you should turn on "Call Forwarding" and this also reflect to Lync mobile,so Lync mobile will also show "Call forwarding is on".

Hope this make sense.

B/R

Sharon

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June 6th, 2012 10:50am

Sharon,  I am referring to Lync Phone Edition (Polycom CX600, Aastra 6725ip, HP 4120) NOT Lync Mobile.  I know that in order for delegates to work, you must enable call forwarding or simultaneous ring.  The issue is that on the lync phones, when you have simultaneous ring enabled, the phone says that call forwarding is enabled not simultaneous ring.  This is a UI/display issue, as the feature functions the way it should.
June 6th, 2012 5:08pm

Hi,Michael,

Sorry for misunderstanding,I got your issue more clearly now.

However I have no device to test it, I will report it to Microsoft and involve some one in this issue.

B/R

Sharon

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June 7th, 2012 5:12am

I tested this in lab and it is reproducible. I will try to file a bug for this issue.

-Santosh

August 7th, 2012 9:48am

This means is working only the call forwarding. But in case of Aastra phone, how would you enable the permanent call forwarding to the delegate team or to team call members? ( eg: a manager that would like to forward his calls to his delegates)

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June 3rd, 2014 10:21am

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